Stuck trying to pick the perfect conversational ai platform but drowning in options? Trust me, I've been there—staring at my screen for hours trying to look for alternatives of AI applications, while pricing plans make my head spin and user reviews contradict each other.
By the end of this article, you'll have everything you need to make the right choice without the headache.
For each product, we'll break down:
What they're really good at (and what they're not)
How much they'll actually cost you
What real users are saying about them
Why Ringly.io is the better choice ; )
Built for e-commerce
With experience in both AI and e-commerce, we set out become the best AI phone agent platform for online stores.
Stupid-simple user interface
Super easy to work with, and you can set up things even if you're not tech savvy. If you create a free account you can see it for yourself though!
Quick and easy setup
Pre-built AI phone agents and will have your online store automated in minutes- not hours.
- 100+ languages - Automated testing - Custom models
$0.05/minute + provider costs
Developers needing deep integration
TL;DR – What’s the best Voiceflow alternative?
To save you the scrolling: It's Ringly.io. After testing every option out there, we found it offers the best customer experience with a no-code interface that's super easy to automate customer support with AI assistants.
Ready for the details? Let us go!
A quick Voiceflow overview
Voiceflow burst onto the scene in 2018 when four friends from Toronto—Braden Ream, Andrew Lawrence, Tyler Han, and Michael Hood—decided to solve a massive problem: building AI agents or a chatbot was way too complicated.
Fast forward to today, and they've built an ai platform for building bots with over 250,000 users. What we like Voiceflow for is that they laser-focused on ambitious Product teams who need to create AI agents (both text and voice) with speed, total control, and the ability to see everything that's happening under the hood.
We studied all customer interaction of Voiceflow from online review platforms like G2, Gartner, and SoftwareAdvice and identified the following themes amongst user complaints that you should be wary of when looking for a Voiceflow alternative:
Top User Complaints of Voiceflow:
Steep Learning Curve: Many users report struggling with the initial onboarding process and feeling overwhelmed by the platform's complexity.
Technical Bugs: Frequent mentions of glitches and unreliable features that disrupt workflow and reduce productivity.
Limited Documentation: Users consistently highlight sparse or unhelpful documentation, making it difficult to troubleshoot issues independently.
Poor Customer Support: Multiple complaints about slow response times and unhelpful answers when technical issues arise.
Feature Removal from Free Plan: Users report that valuable features are gradually removed from the free tier, forcing upgrades.
Deployment Challenges: Several users mentioned difficulty when trying to deploy their creations across different channels.
Limited Multimodal Support: Incorporating images and creating multimodal experiences is reportedly challenging.
What to look for in the best alternatives to Voiceflow
Look for a tool with an intuitive interface that doesn't require weeks of training. The best alternatives let you hit the ground running with minimal learning time.
Find a platform with rock-solid reliability. Your team can't afford random crashes or bugs when you're in the middle of building something important.
Choose an alternative with amazing documentation and tutorials. Great alternatives offer clear, step-by-step guides that actually solve your problems.
Make sure customer support is responsive and helpful. When you're stuck, you need a team that jumps in fast with solutions, not excuses.
Pick a platform with transparent pricing that doesn't force you into upgrades by removing key features. The best alternatives are upfront about what you get at each level.
Look for easy deployment options across multiple channels. Your alternative should make it simple to get your creation live wherever you need it.
Best for: Online businesses & e-commerce stores that don't want to deal with customer service but just scale.
Product Hunt rating: 4.8/5 stars
Founded in 2024 in Rotterdam, the Netherlands, by Maurizio Isendoorn and Ruben Boonzaaijer, Ringly.io is revolutionizing e-commerce customer service with AI phone agents.
Designed for online businesses, Ringly handles customer calls on autopilot—solving support issues, recovering abandoned carts, and even boosting sales—at just 20% of the cost of human agents.
With 1,300+ customers, Ringly.io is the go-to solution for e-commerce stores looking to scale without scaling their support team. With award-winning technology (BubbleCon 2024's "Most Innovative App"), Ringly.io transforms your phone system into a revenue-driving powerhouse—without the headaches of traditional call centers.
Features that make Ringly.io the #1 Voiceflow alternative
No-code setup, instant results – Ringly.io is ready to go in minutes. Just add your website, docs, or text—no engineering required—and your AI phone agent instantly understands your business. It even updates automatically as your website changes.
AI-powered sales & support – Ringly.io does both inbound and outbound. Recover 35%+ of abandoned carts with automated follow-up calls, provide real-time order tracking from Shopify, and convert more customers with personalized AI-driven conversations—not just reactive support.
Advanced AI analytics for smarter decisions – Ringly.io gives you real-time call data, customer intent tracking, and performance reports—helping you optimize support and customer experience.
Scalable pricing without enterprise contracts – Air AI's pricing is super expensive for smaller businesses. Ringly.io offers transparent, scalable pricing—pay for what you use, no locked-in contracts.
Ringly.io cons:
Not built for large enterprise call centers – Best for e-commerce and SMBs rather than massive enterprise call centers with complex IVR needs.
Outbound calls require consent – Unlike human agents, AI outbound calling requires opt-in compliance, which varies by region.
No custom code options – The Ringly.io platform is designed to easily create no-code ai phone agents, but less friendly for developers with more technical expertise that need tools like custom code options.
Ringly.io offers straightforward pricing at $21/month with simple pay-as-you-go scaling. No hidden fees, no tricky contracts, and a bold 110% money-back guarantee if you're not happy. Voiceflow offers a more complex pricing with their cheapest paid plan starting at $60/month per editor (that's nearly 3x more expensive!)
Ringly.io works perfectly for smaller businesses and online stores since all features are included in every plan—you just pay for what you use. Voiceflow targets bigger companies with their Team plan at $125/month per editor and Enterprise plans that require talking to sales (we all know what that means for your wallet).
Unlike Voiceflow, Ringly.io gives you options with three types of setup—do it yourself, get some help, or let them handle everything—at different price points that make sense. Voiceflow limits you to just 2 editors on their Pro plan and puts tight caps on everything from knowledge sources to message limits.
If you're running a small or medium business and want an AI phone agent that won't break the bank, Ringly.io gives you everything without the premium price tag. You get a risk-free trial, no upfront costs, and pricing that scales with your success—exactly what Voiceflow doesn't offer smaller players.
Reviews
"it stands out significantly ahead"- Bertrand, Director. We are at the initial stage of testing and have made only a few calls so far. Consequently, I have rated the product with four stars for now. However, I must express that the product has shown significant promise. When compared to competitors, it stands out significantly ahead.
"This is such a great product"- Jim Miranda, Founder. This is such a great product. I have been with you for less than a week and already closed 3 deals with it."
"It really sounds like a human"- Laix, Founder. Tried Ringly.io today and the quality of the phone calls surprises me! It really sounds like a human, and it reacts really fast. Will need to deploy it in action to see the full capabilities.
Voiceflow alternative 2 – Retell AI
Best for: Developers that want to build AI voice agents for any specific business needs
G2 rating: 4.6/5 (12 reviews)
Founded in the San Francisco Bay Area in 2023 by Todd Li, Evie Wang, Bing Wu, Weijia Yu, and Zexia Zhang, Retell AI is crushing it as the go-to platform for lightning-fast AI voice agent creation.
With over 3,000 businesses already on board, they're helping developers build human-like voice agents in just one day instead of months - a total game-changer for contact centers looking to level up their operations without the usual headaches.
Retell Has Features Like:
Multilingual & Multi-Country Support: Talk to customers anywhere in their own language. While Voiceflow focuses on building AI agents for any use case, Retell specifically shines in voice conversations across languages.
Telephony Integration: Plugs right into your existing phone systems with SIP trunking. No need to throw away what you already have. Voiceflow requires launching via web chat or their Dialog API.
Data Security and Compliance: Retell AI keeps your data safe with serious protection (SOC 2, HIPAA, GDPR).
Real-Time Monitoring & Analytics: See how your calls are doing as they happen. Make smart decisions with actual data. Voiceflow offers high-fidelity prototyping but doesn't emphasize real-time call analytics.
Cons:
UI Improvements Needed: The interface could be friendlier, especially if you're not a tech wizard. Voiceflow seems to have a more polished collaborative platform.
Voice Variety Limitations: Could use more male voices and accent options. Voiceflow doesn't focus on voice specifically, instead emphasizing text-based agents.
Slow Customer Service: Some folks say support could be faster. Voiceflow doesn't mention their support response times.
Platform Still Evolving: Retell AI is the new kid on the block, so they're still adding features. Voiceflow appears more established with a full suite of tools.
Pricing:
Pay-as-you-go: $0.07-$0.31 per minute depending on what you need. You get $10 free to start, 20 calls at once, 10 free knowledge bases, and Discord support. Perfect for smaller businesses or testing the waters.
Enterprise: Custom pricing that can go as low as $0.03 per minute. Handles 50+ calls at once, gives you Slack support, helps with legal stuff, and walks you through setup. Great for the big dogs.
Extra Stuff: Phone numbers, more knowledge bases, and branded calls cost extra.
Unlike Voiceflow's enterprise-focused approach, Retell AI lets you start small and scale up. You can test the waters before diving in, making it easier for businesses of any size to get started with voice AI.
Reviews:
"Made our customer service smarter and faster" - Utkarsh M. We’ve been using Retell to build these voice agents for our customer service, for over a year. It’s so natural, people don’t even realize it’s not a human half the time. The responses are super quick too, like you’re having a real convo. It’s actually helped us cut down on how many calls our team has to take, and customers are definitely happier..less hold time and better answers. If you’re on the fence about trying it, just do it.
"Extremely slow customer service on discord even when unannounced API changes break product" - Jerry Y. The product is the same as others on the market -- we would switch instantly if there were no switching cost, these guys are not a reliable vendor.
Voiceflow alternative 3 – Botpress (AI agent builder)
Best for: developers building AI agents powered by the latest LLMsbot
G2 rating: 4.6/5 (328 reviews)
Founded in 2017 in Quebec by Sylvain Perron, Botpress is a powerful all-in-one platform designed for developers to build sophisticated AI agents using the latest LLMs. Trusted by over 500,000 users, Botpress allows businesses to create, deploy, and manage bots across various messaging channels such as WhatsApp, Microsoft Teams, and Facebook Messenger.
With a rich set of features like multi-channel support, flexible integrations, and enterprise-level security, Botpress empowers developers to create intelligent conversational agents with ease. From visual workflows to robust natural language understanding, Botpress offers unmatched flexibility for building customized AI solutions at scale.
Key features:
SDK & Developer Tools - Botpress: Offers SDK with NPM and API documentation for custom code. Voiceflow: Visual builder for developers, with a separate API layer.
Multi-Channel Support - Botpress: Deploys bots across channels like WhatsApp, Facebook Messenger, SMS, etc to enhance customer engagement. Voiceflow: Supports channels like Google Assistant and Alexa, with easy integrations.
Customizable Webchat - Botpress: Custom message widgets with React and full CSS customization. Voiceflow: Pre-designed UI templates for web chat customization.
Natural Language Understanding (NLU) - Botpress: Built-in NLU engine for intent classification, entity extraction, and slot tagging. Voiceflow: NLU integrated into the visual flow builder for intent and entity extraction.
Cons:
Learning Curve: While it's easy to set up, building more complex bots requires deeper understanding and effort (especially for those who don't engage with tutorials or videos).
Price: Some users feel that the platform is expensive.
Bugs: Some users have reported bugs that create doubts about the platform’s reliability for business purposes.
Voice Feature Missing: Currently, Botpress lacks a voice feature.
Documentation Availability: There is no documentation available in Spanish, which limits accessibility for Spanish-speaking users.
Complexity for Beginners: Some users find it difficult and complex, especially due to insufficient explanations of certain features.
Pricing:
Pay-as-you-go pricing model: $0/month + $5 AI credit. Includes visual studio, 500 messages/month, 1 bot, and community support. Great for testing or small projects.
Plus: $79-$89/month. Adds 5,000 messages/month, 2 bots, 1GB vector DB, live agent handoff, and custom analytics. Good for growing teams.
Team: $445-$495/month. Includes 50,000 messages/month, 3 bots, live-chat support, and real-time collaboration. Ideal for larger teams needing more support.
Enterprise: Custom pricing. Offers everything in Team plus white-glove onboarding, custom limits, and volume discounts. Best for large businesses.
Add-ons: Extra bots, messages, storage, and collaborators cost additional.
Compared to Voiceflow, Botpress offers more flexibility with pricing and add-ons, making it scalable for businesses of all sizes.
Reviews:
"Not there yet" - Anthony B., Owner, fabricator, and distributer. Extremely weak emphasis on basics. For instance, I wanted the bot to greet them the moment a user opens or re-opens the window, but even with net-enabled gpt4 I couldn't figure it out. Also why don't you have a gpt4 like assistant helping people learn to use your tools? The least you can do is let gpt4 access your company's instructions.
"The best platform to build conversational agents" - Mariola M, AI engineer. With Botpress you can do as many things as you can imagine with almost no code (and if needed some code, simply ask to AI).
Voiceflow alternative 4 – Bland AI (AI phone calls)
Best for: Enterprise companies that want a voice ai platform to streamline customer support and sales
Product Hunt rating: 3.0/5 (10 reviews)
Founded in San Francisco in 2023 by Isaiah Granet and Sobhan Nejad, Bland AI is an innovative platform designed to build artificial intelligence-powered phone calling agents that efficiently handle the bulk of enterprise call volume.
Bland AI is built for large enterprises that want to automate their customer support and sales operations, offering enterprise scalability and integrate seamlessly with CRMs. The platform stands out with its advanced capabilities like memory functionality across calls, conversational pathways, high-accuracy transcription, context-aware summarization, and confidence scoring.
Key Features:
Voice Selection: Pick from tons of voices that sound like real people. Change the gender, accent, and talking style to match your brand.
AI Models (Base, Enhanced, Turbo): Three different speeds of AI brain - simple, medium, or super smart. Voiceflow lets you use different LLMs but doesn't package them into easy-to-understand tiers.
Custom Prompts: Tell your AI exactly how to talk and act. Voiceflow has this too with their Workflow Builder, but it's not specifically for voice conversations.
Background Tracks: Make calls sound more real with coffee shop or office noise to improve customer experience. Perfect for call centers.
Custom Tools: Connect your AI to other apps or AI tools to get info during calls.
Language Support: Talks in 28 languages.
Inbound Call Handling: Answer calls automatically with custom greetings.
Cons:
Reliability Issues: Sometimes the AI gets tongue-tied or cuts off mid-sentence.
Setup Complexity: You might spend a few hours getting everything just right. Voiceflow may appear easy to set up, but also has a learning curve with their visual builder.
Customer Service Concerns: Some folks say support is slow.
Can't Match Human Connection: For super sensitive stuff, it still feels like talking to a robot. This is a limitation of all AI systems, including Voiceflow's generative AI agents.
Pricing:
Standard: $0.09/minute with basic voices and up to 100 calls daily. Perfect for small businesses just getting started.
Enterprise: Custom pricing with fancier models and more calls. Good for bigger companies with lots of customers.
Custom: Custom pricing with all the bells and whistles plus special features just for you. For businesses that need everything perfect.
Important Stuff: No cancellations, no refunds, no free trials (only x amount of minutes for free)
Unlike Voiceflow's platform approach which requires you to build agents from scratch, Bland AI is laser-focused on voice calls. Voiceflow might be better if you need a complete agent-building platform, but Bland AI wins hands-down if you just need great voice conversations with customers.
Reviews:
"Extremely impressed" - Casper Boutens. Extremely impressed by Bland, the team is improving their product every week, they offer great support and all by all great phone calls made by their AI.
"Doesn't work at all" - Albert Salgueda. Doesn't work at all. I call and it doesn't speak, it gets interrupted... still not there.
Founded in San Francisco in 2020 by Jordan Dearsley and Nikhil Gupta, Vapi is a cutting-edge AI platform that combines sophisticated conversational ai with a configurable API that enables developers to build sophisticated voice artificial intelligence products and scale phone operations effortlessly.
With over 100,000 developers building on Vapi's infrastructure, the company has quickly established itself as a go-to solution for creating great voice experiences.
Vapi stands out with its powerful features including multilingual capabilities, automated testing, tool calling functionality, API-native architecture, and the flexibility to bring your own models and run A/B experiments.
Key Features:
Multilingual Support: Vapi speaks over 100 languages, making it easy to talk with customers worldwide. Tools like Voiceflow depend on the AI technologies you plug in, so you need to choose the right conversational AI needs.
API-Native: Vapi gives you all the keys to the kingdom through their API. You can customize everything and even bring your own AI models. Voiceflow has API capabilities but positions itself more as a visual builder platform first.
Automated Testing: Vapi lets you test your voice assistants before they go live with real customers. Voiceflow offers "high-fidelity prototyping" but it's focused on text agents, not voice systems.
Tool Calling: Vapi connects to your other tools and systems to grab data and take action. Voiceflow has similar functionality with their "Functions and API blocks," but for text-based agents.
Cons:
Limited International Number Support: If you're outside the US, you'll pay extra for phone numbers.
Account Management Frustrations: Some users struggle to cancel or update payment info.
Automation Heavy Support Experience: Their support relies on chatbots for account and billing questions, which can be annoying.
Technical Complexity: Vapi is built for tech-savvy folks. If you're not a developer, you might find it challenging. Voiceflow aims to be more collaborative and accessible for teams, though they also offer developer tools.
Still Maturing: Vapi is newer and still growing. Voiceflow appears to have a more established platform with more comprehensive features.
Pricing:
Startup Plan: $0.05/minute plus provider costs. Includes free credits and you can use your own API keys. Perfect for smaller teams. No sneaky cancellation fees, and they'll refund unused time.
Enterprise Plan: Custom pricing with higher limits and priority support. Great for bigger companies. They prefer yearly contracts.
Add-ons: From $2 to $5,000 monthly for extras like phone numbers and HIPAA compliance.
Reviews:
"Amazing tool as well as after hours support on a Saturday night" - Robert Peter. Amazing system that they are building. I had issues on a Saturday night, and received a phone call from one of the technicians Sahil and he helped me through my issue. What dedication. I saw some of the other reviews, and they seem to be related to billings, and stuff that could easily be spoken about. I just wanted to give a shout out to this guy for his passion and dedication to the project.
"Unreliable" - Brent P, managing member. Support is non-existent and documentation is extremely poor. I spent a lot of time setting up an assistant which was working ok. Then they had a developer conference and rolled out a lot of new features and EVERYTHING broke. I spent hours and hours trying to get it working again to no avail. Emailed them and was told the "bugs" would be fixed tomorrow... then tomorrow.. then tomorrow. REALLY FRUSTRATING.
What AI tool is the top Voiceflow alternative? (Our Top 3)
After trying to seek Voiceflow alternatives, it's clear that the right AI agents capable for your advanced conversational AI depends on you use case. While Voiceflow offers powerful tools for AI chatbots and custom phone agents, many users struggle with its steep learning curve, technical bugs, and limited documentation to teach the AI.
Our top 3 Voiceflow alternatives:
#1: Ringly.io - Best for online businesses and e-commerce stores seeking hassle-free customer service automation. With its no-code setup, AI-powered sales capabilities, and transparent pricing starting at just $21/month, Ringly.io delivers enterprise-level AI phone agents without the enterprise price tag.
#2: Retell AI - Perfect for developers building voice AI agents with specific business requirements. Their multilingual support and telephony integration make them ideal for technical teams, though their UI could use improvement.
#3: Botpress - The strongest text-based alternative for developers working with LLMs. Botpress provides a top alternative platform for ai chatbot building. Their powerful SDK, multi-channel support, and customizable features make them excellent for text chat implementations, despite lacking voice capabilities.
Ringly.io stands out as our #1 recommendation due to its balance of powerful capabilities and ease of use. Unlike competitors, it offers both inbound and outbound calling with a 110% money-back guarantee and no technical expertise required.
Want to compare other players in the market? Read our other comparisons as well!
