AI phone support forShopify brands

Seth answers from your Shopify data, website, help docs and policies. When he isn't sure, the call goes to your team instead of a guess. Callers Seth doesn't recognize give their order number before he reads out or changes anything, plus their ZIP code if you turn that check on.

Most callers want a fast answer, and Seth gives one with no hold time, day or night. He keeps it natural and to the point. If a caller asks for a human, Seth passes the call on the way you set it up.

It goes to your team the way you choose: a live transfer, a ticket in your help desk or an email. You can set different rules for after hours. On a transfer, Seth can brief your teammate first, so the caller doesn't have to repeat themselves.

Most brands go live in under 1 hour. Connect Shopify, choose where unsolved calls go and send calls to Seth. Coach helps with anything specific to your store. You'll keep improving Seth after launch, but you're not waiting weeks to start.

Yes. Forward your current number to Seth and keep your provider, whether that's your carrier or a phone system like Aircall, RingCentral or Dialpad. Forward every call, or only the ones nobody answers. You can also use the number that comes with Seth, or move your number into Ringly.

Yes. Seth creates tickets in Gorgias and Zendesk. For any other help desk, Seth emails the ticket to your support inbox, so your team keeps working where they already work. Coach can connect other tools too.

That's normal. Seth comes ready for order status, returns, exchanges, cancellations, and product and stock questions. For the rest, like subscriptions in Recharge, explain the case to Coach and Coach writes a new skill for Seth. No developer needed. Anything still too unusual goes to your team.

Both. Seth handles the calls that would otherwise need another hire. He also answers product and stock questions and takes orders on the phone. Paid orders from calls show as Sold by Seth on your Analytics page.

Seth finds the product in your catalog, confirms the options and quantity and checks stock. Then he sends the caller a link to pay on your Shopify checkout. Card details never go over the phone, and shipping and tax show at checkout. Once they pay, it's a normal Shopify order.

About 80% of calls count as a conversation, because spam, hang-ups, wrong numbers, callers who only want a human and your own test calls are free. So 100 calls a month comes to about $159. Your call history shows which calls were billed, and you can set a spending cap.

Coach is Seth's AI manager, the chat inside Ringly. It reads your setup and your calls, finds why a call went wrong and suggests a fix for you to approve. It also writes new skills for Seth, connects other tools and can search the web.